Live Remote
Visiopharm Live Remote Support quickly and effectively assists customers with demonstrations, training, and support. Please contact Technical Support to get a pin and instructions on how to connect to a live session.
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Technical & Application
Technical
Technical support provides answers to technical issues that may arise with a software or hardware purchased from Visiopharm.
Complimentary support is provided to Visiopharm customers who are under their first year purchase warranty or with a Professional Online Support package.
After an evaluation of your technical support issue, a qualified support engineer will provide service on the phone, over email, or via Live Remote Support. Technical support hours can be purchased as part of a 4 or 8 hours Professional Online Support package.
Examples of Technical Support Items
Installation, configuration, and/or troubleshooting of software and/or hardware*
Hardware* repairs
Troubleshooting of third party software or hardware connected to Visiopharm products
Bug fixes in software
Cloud Support
*Hardware purchased from Visiopharm
Examples of Non-Technical Support Items
Sometimes a problem may arise that is outside the scope of Visiopharm technical support or a current software maintenance subscription. Examples include,
Training on Visiopharm products
Software updates
Custom written and/or modified image analysis APPs
User computing environments
General IT support (i.e. installation of Microsoft service packs, configuration of user rights, network connections, and IT hardware problem troubleshooting)
Application
Application support hours can be purchased as part of a 4 or 8 hours Professional Online Support package. It includes guidance for image analysis and stereology approaches for custom projects, technical advice, workflow optimization and sparring which will be taken care of a Professional Service specialist in sessions either on the phone, over e-mail or via a web session.
Training
The Visiopharm professional services team provides a variety of different training options. All trainers have a master and/or Ph.D. level training in scientific image analysis, stereology, or other biological sciences.
Onsite Customer Training
Onsite training, conducted at the customer site, provides a very focused training program for one or more groups of users. Onsite training will jump start new users to become quickly proficient, or enable current users to rapidly expand their knowledge and capabilities.
An Online Training & Certification Program
Online training and certification programs are conducted directly on the client computer through a web-based, interactive session. Training sessions normally last 1-2 hours; the Visiopharm trainer and the customer will go through the different aspects of the software. New customers are trained to become proficient in the purchased software modules through a certification program. At the end of the certification program a certificate of proficiency is issued to all participants. Additional training hours can be purchased in 4 or 8 hours with our Professional Online Support package.
Visiopharm Software Workshop
Visiopharm is proud to our present our new innovative software course and workshop concept. We have extended the usual centralized software course with a workshop in which we will help the participants to move their specific projects forwards. For example, participants can get help to design their own APPs for an image analysis project or designing their own protocol for a stereological study. The Visiopharm Software Workshops are conducted once a year in Europe and once in the United States for up to 20 users. The workshop is targeting new as well as more experienced image analysis and stereology customers and is divided into two separate modules held in one week with no overlap:
- 2½ days training in Image Analysis
- 2½ days training in Stereology
Where you will get a thorough introduction to the software including both theory and practical exercises. Following the training you will be able to apply the knowledge directly to design your own APP’s or protocols with the aid of experienced teachers.
Software Maintenance
A subscription to the Software Maintenance Service protects your software investment and is the most cost effective way to get the latest product versions and unlimited technical support.
The Software Maintenance Service guarantees that you always have access to the latest version of your Visiopharm software products. New software releases include product improvements, bug fixes and compatibility with updated hardware drivers and new Microsoft operating systems.
The Software Maintenance Service provides you with an unlimited access to our technical staff by phone, e-mail or remote desktop sharing. Visiopharm technical support engineers will assist with installation, configuration and troubleshooting of software and hardware products sold by Visiopharm or international partners. Visiopharm Technical Support Engineers will also assist with troubleshooting of third party software and troubleshooting of hardware connected to Visiopharm software products.
Contact us to sign up for Software Maintenance Service send an e-mail to support@visiopharm.com
Integration Committee
Driven by our goal to deliver effective and sustainable End-to-End digital pathology solution comprising the robust and reproducible quantitative image analysis methods from Visiopharm we have initiated the Digital Pathology Standards Integration Committee.
The Committee’s intent is to create a proposal for the elements still lacking to be defined however building on existing proposals for open international standards made by DICOM and HL7 utilizing the structure already established in the radiology area.
Combining the above standards within the structure of IHE, this committee recently has been adopted under the IHE umbrella of committees.
Integration Committee Members
Dr. Mikael Wintell, CMIO/CTO Västra Götalands Regionen, Chairman HL7, Sweden, Co-Chair & Voting Member of WG26 DICOM.
Senior Consultant at MedicalPHIT (independent consultancy firm in the area of Healthcare IT), Netherlands. Involved with IHE, DICOM and HL7, both in national and local projects and in (international) workgroups. Specialties: IT project management (especially in healthcare), information and workflow analysis, IHE, image processing, digital pathology, scientific research, large scale enterprise IT infrastructures, software development projects
Chairman:
dr. Mikael Wintel, connection to WG26 and HL7
Co-Chair:
dr. André Huismann, connection to IHE
User Advocates:
- Pathologist dr. Marius Nap, Connection to ECP IT Group
- David de Mena (public Research Group, Spain)
- Yves Sucaet (Belgium, Vrije Universiteit Brussel / Pathomation)
- Dianne Seesink (Symbiant pathology expert centre, Netherlands)
Vendor Representatives:
- Johan Doré and Helle Fisker (Visiopharm)
- Nicolas Skaanild (Tieto)
- Karl Weinbuch (Hamamatsu)
- Graham King and Alexandre Guimond until further decisions (Lexmark)
- Bjarne Andersen (CGI)
- Dan Hosseinzadeh (Pathcore)
More vendors and other representatives will be welcome.
