Data Protection and Privacy Policy

Visiopharm respects your privacy. For that purpose, we want to provide you with transparency on how we collect and use your personal data. Personal data is for example used and recorded when you visit our website, when you sign up for our newsletter, webinars or events or when you become a customer.

Details of Visiopharm companies can be found here.
Details of processing activities – Customers and suppliers can be found here.
Details of processing activities – Website can be found here.

This is version 8 last updated the 27.09.2023 13:23.

1. Introduction

1.1 This Data Protection and Privacy Policy (the “Policy”) describes how Visiopharm A/S (“us”, ”we” or ”our”) We process your personal data when you sign up for our newsletter, webinars or events or when you become a customer.

In this privacy policy we describe the collection, usage, storage and sharing practices of personal data. The data controller is Visiopharm A/S, Agern Allé 24.2, DK 2970-Hørsholm, Denmark and/or the Visiopharm company you have your relationship with. Details of Visiopharm companies can be via this link: https://visiopharm.com/ contact-us.

We are only required to conclude a data processing agreement in situation where we process personal data on your behalf.

1.2 The Policy is prepared and made available to comply with the General Data Protection Regulation (2016/679 of 27 April 2016) (the ”GDPR”) and the rules included herein on information to be provided to you.

2. Collecting personal data with cookies

2.1 By visiting and using our website(s), personal data collected with cookies will be processed. Information about this processing can be accessed here.

3. Types of personal data processed

3.1 We process personal data about you when this is necessary and in accordance with the applicable legislation. Depending on the specific circumstances, the processed personal data include the following types of personal data:

a) name
b) address
c) telephone number
d) email
e) IP addresses
f) Google data

3.2 Job function
Job title
Company name

3.3 When relevant, personal data is collected directly from you or from external sources. Scileads – for acquiring relevant potential contacts to interact with whom could be interested in our products and services.

3.4 If we need to collect more personal data than specified above, we will inform you by updating this Policy.

4. Purposes of processing the personal data

4.1 We will only process your personal data if we have a legitimate purpose and in that case in accordance with the rules of the GDPR. The personal data we collect about you is processed for the following purposes:

a) To deliver products or services.
b) To provide service messages and information.
c) To store personal data to comply with applicable legislation requirements such as bookkeeping acts.
d) To send newsletters by e-mail.
e) To provide support and service messages, including responding to questions and complaints and sending updates about our products and services.
f) To facilitate a sales process.
g) To improve our products, services, or website.
h) To respond to inquiries or complaints.
i) To send newsletters and direct marketing (such as e-mails, MMS’, direct messages on social media, etc.)
j) To prevent fraudulent behavior or misuse of the IT System and/or the products or services that are provided via the IT system(s).
k) To perform profiling of users, customers or members to analyse and predict their preferences and/or behavior.

5. Legal basis for processing personal data

5.1 We only process your personal data when we have a legal basis to do so in accordance with the GDPR. Depending on the specific circumstances, the processing of personal data is done on the following legal basis:

a) The processing is necessary for the performance of a contract to which the data subject is a party in accordance with GDPR, Article 6(1)(b), the first indent.
b) The processing is necessary in order to take steps at the request of the data subject prior to entering into a contract in accordance with GDPR, Article 6(1)(b), last indent.
c) The processing is necessary for the purposes of the legitimate interests where such interests are not overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data in accordance with GDPR, Article 6(1)(f).
d) The legal basis for the processing of such personal data is consent, in accordance with GDPR, Article 6(1)(a). You can withdraw your consent at any time by contacting us via the contact details provided at the end of this Policy. If you withdraw your consent, the personal data processed will be deleted, unless it can or must be processed in order to comply with legal obligations.

5.2 In addition to the above, in some instances we integrate personal data collected from different sources. Before we perform such processing, we will collect a consent hereto. We perform this processing activity for the following purposes: Integration of cookie data with user profile data

5.3 In addition to the above, in some instances we analyze individual customers’ or users’ 4 personal preferences and/or behavior with the purpose of using such analyses for marketing, sales or similar commercial activities. Before we perform such processing, we will collect a consent hereto. We perform this processing activity for the following purposes: To create a more relevant and/or personal user experience.

5.4 If we send you direct marketing, including by email, we will ask for your prior consent in accordance with the applicable rules such as marketing acts.

6. Disclosure and transfer of personal data

6.1 We only transfer personal data to other entities when legally permitted or required. Our organization is part of a concern or a group of companies where, depending on the circumstances, personal data is shared.

6.2 We transfer personal data to the following recipients from the EU/EEA:

a) Processors
b) Suppliers
c) Collaborators

6.3 From time to time we use external entities as suppliers to assist us in delivering our services. The external suppliers will not receive or process personal data unless applicable law allows for such transfer and processing.
Where the external parties are acting in the role of processors, the processing is always based on a data processing agreement in accordance with the requirements under GDPR.
Where the external parties are acting in the role of controllers, the processing of personal data is based on such external parties’ data privacy policy and the relevant legal bases which the external parties are obligated to inform about unless the applicable legislation allows otherwise.

6.4 We transfer personal data to countries or international organisations outside the EU/ EEA.

6.5 If personal data is transferred to companies established in countries outside the EU/ EEA, which do not provide the same level of data protection as within the EU/EEA, we will not share your data unless adequate measures are put in place to protect your personal data as required by applicable law. A transfer impact assessment has been made.

Transfer of data to recipients in third countries, including the US, will always be conducted based on EU standard contractual clauses. You can get a copy of the standard contract by contacting us.

7. Erasure and retention of personal data

7.1 We ensure that the personal data is deleted when it is no longer necessary for the processing purposes described above. However, we retain your personal data to the 5 extent that we are legally obligated, as is the case with for example accounting and bookkeeping materials and records. If you have any questions about our retention of your personal data, you may contact us by using the email mentioned in the last section of this “Policy.”

8. Data subject rights

8.1 As a data subject under GDPR, you have a number of rights.

8.1.1 You have the right to request access to the personal data we process about you, the purposes we process the personal data, and whether we disclose or transfer your personal data to others.
8.1.2 You have the right to have incorrect information rectified.
8.1.3 You have the right to have certain personal data deleted.
8.1.4 You may have the right to restriction of our processing of your personal data.
8.1.5 You may have the right to object to our processing of your personal data based on reasons and circumstances that pertain to your particular situation. Objection can also be to the processing of personal data for the purpose of direct marketing.
8.1.6 You have the right not to be subject to a decision based solely on automated means, without human interference unless the decision (1) is necessary for entering into, or performance of a contract between you and the Organization, (2) is authorised by law, or (3) is based on your explicit consent.
8.1.7 If the processing of your personal data is based on your consent, you are entitled to withdraw such consent at any time. Withdrawal of your consent will not affect the lawfulness of the processing carried out prior to your withdrawal.
8.1.8 You are entitled to receive personal data which you have provided to us in a structured, commonly used, and machine-readable format (data portability).
8.1.9 You can always lodge a complaint with the data protection authority.

8.2 Your rights may be subject to conditions or restrictions. Accordingly, there is no certainty that you will be entitled to for example data portability in the specific situation; it will depend on the circumstances of the processing.

8.3 More information about data subject rights can be found in the guidelines of the national data protection authorities.

8.4 Please use you the contact details below if you want to use your rights.

8.5 We try to meet your wishes about our processing of personal data, but you can always file a complaint to the data protection authorities.

9. Changes to this Policy

9.1 We reserve the right to update and amend this Policy. If we do, we correct the date and the version at the top of this Policy. If we make significant changes, we will provide notification by way of a visible notice, for example on our website or by direct message.

10. Contact

10.1 You may contact us at the below specified email if you:

a) disagree with our processing or consider our processing of your personal data infringes on the law,
b) have questions or comments to this Policy, or
c) want to invoke one or more of your rights as a data subject described in this Policy.

If you have questions or comments to this Policy or if you would like to invoke one or more data subject rights, please contact us at privacy@visiopharm.com.

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